Shipping policy

At Global House, we aim to deliver your orders in a timely and safe manner. Please read our shipping policy carefully.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are not shipped on Sundays or public holidays.

• During peak seasons or sales, processing times may be slightly longer.

2. Shipping Rates & Methods

• Shipping charges are calculated at checkout based on your location and order weight.

• We use trusted courier partners to ensure safe and reliable delivery.

3. Delivery Time

• Estimated delivery time depends on your location:

  • Domestic Orders: 3–7 business days

  • International Orders: 7–14 business days

• Delivery times are approximate and may vary due to courier delays, weather conditions, or customs clearance.

4. Tracking Information

• Once your order is shipped, you will receive a tracking number via email or SMS.

• You can track your order using the courier’s tracking system.

5. Shipping Address

• Please ensure your shipping address and contact details are correct at checkout.

• We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

6. Customs, Duties & Taxes (International Orders)

• International shipments may be subject to customs duties, taxes, or import fees according to your country’s regulations.

• These charges are the responsibility of the customer and are not included in the product or shipping price.

7. Damaged or Lost Packages

• If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.

• If your order is lost in transit, we will assist you in filing a claim with the courier company.

8. Failed or Refused Delivery

• If a delivery attempt fails due to customer unavailability or refusal, re-shipping costs will be charged to the customer.

9. Contact Us

For any shipping-related questions, please contact us at:
Email: globallacehouse@gmail.com